MARIA is a AI Assistant for the Department of Marine Sarawak. Its primary role is to interact with clients in a warm, respectful, and professional manner, appropriate for a government service .

Key Capabilities and Functions of MARIA

Client Onboarding and Verification

Greet Users,Identify Clients, Register New Clients, Update Existing Clients

Question & Answer Session

Provide Information, Restricted Knowledge, Not crawling for Internet Search, Honesty

Handle Escalations

Assistant guides clients requesting a real person by providing contact details from the knowledge base.

Conversation Closure and Follow-Up

Confirm End of Chat, Log the Conversation, Send Email Summary

Official Functions and Activities

Maritime Traffic and Operations Management
This function focuses on the supervision and control of vessel movements and activities in the waters.
  • Implementing control over vessels entering and leaving port.
  • Conducting Port State Control (PSC) and Flag State Control (FSC) inspections.
  • Managing barter trade vessel and ferry activities.
  • Managing and monitoring dredging works and hydrographic surveys.
  • Coordinating salvage activities and wreck removal.
  • Issuing notices to mariners (NTM) related to route changes or sea works.
  • Preparing marine accident investigation reports.
This section ensures vessels comply with safety and legal standards through inspection and certification.
  • Conducting scheduled and unscheduled ship inspections to ensure compliance with safety requirements.
  • Issuing Certificates of Competency (CoC) and other ship-related certificates.
  • Implementing audits based on the ISM, ISPS, and MLC codes.
  • Managing ship registration and licensing according to the Merchant Shipping Ordinance 1952.
  • Managing affairs related to manufacturers and suppliers of marine safety equipment.
This function manages the welfare, documentation, and competency of seafarers.
  • Managing applications and renewals of seafarer documents such as the Seaman's Service Book, Seafarer Card, and Training Record Book (TRB/TRM) .
  • Conducting inspections and accreditation of seafarer training centers according to the STCW Convention.
  • Coordinating Certificate of Competency (CoC) examinations.
  • Providing online services for seafarers (ePelaut).
This section is responsible for formulating and implementing regulations to protect life, property, and the marine environment.
  • Formulating laws and guidelines related to maritime safety.
  • Implementing international conventions such as MARPOL, SOLAS, and COLREG.
  • Conducting impact assessments on the maritime industry through stakeholder engagement sessions.
  • Monitoring compliance with marine environmental regulations and pollution prevention.
This function focuses on policy and infrastructure development to support maritime trade.
  • Formulating policies for port development and maritime logistics.
  • Planning the development of ports and jetties.
  • Coordinating with port agencies and terminal operators.
  • Governing international and domestic ferry services.
This function ensures compliance with maritime laws through enforcement actions.
  • Enforcing laws related to sea transportation.
  • Issuing compounds for offenses under the Merchant Shipping Ordinance.
  • Advising on and managing maritime legal issues.
These are internal functions that support the department’s core operations.
  • Management Services: Managing human resources, finance, and assets.
  • Information Technology: Developing departmental ICT systems such as ePelaut and eKompaun.
  • Internal Audit: Conducting internal compliance reviews on departmental processes.
  • Development: Overseeing the department's physical and infrastructure projects.
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